Privacy Policy

Last updated: 3 September 2026

Who we are

Enterprise Global Services Limited, a company incorporated in Hong Kong (Business Registration No. 76589000-000-05-26-5), registered office 21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong.

Our role

In most cases we act as a data processor. Our clients, the online retailers whose customers we contact, decide why and how personal data is processed and act as data controllers. We process personal data only on their documented instructions, under a written data processing agreement.

What data we process

Name, telephone number, delivery address, order details and amount, language and country, the content of the conversation and, where the client has instructed us to do so and applicable law allows, a recording of the call.

Legal basis

Where we act on behalf of a client, the legal basis is established by that client and is normally the performance of a contract with the customer or the customer's consent. Where consent is required, including for call recording and for messaging channels, it is obtained before processing begins.

Retention

Personal data is retained only for as long as the client's instructions and applicable law require. Call recordings and transcripts are deleted or returned to the client at the end of the agreed retention period or on termination of the agreement.

Sharing with third parties

We use telecommunications, messaging and hosting providers to deliver the service. Each of them is bound by a data processing agreement and may process personal data only for the purpose of providing that service. We do not sell personal data and do not share it for advertising purposes.

International transfers

Where personal data is transferred outside the country of origin, the transfer is covered by the safeguards set out in the agreement with the client and with the relevant provider, including standard contractual clauses where applicable.

Automated contact

Some conversations are handled by an automated system. Where this is the case, the customer is informed at the beginning of the conversation and may ask to end it at any time.

Your rights

Requests to access, correct or delete personal data, or to object to processing, are normally addressed to the retailer that placed the order. If you contact us directly, we will forward your request to the relevant client and assist them in responding. Write to info@egs-limited.com.

Opt-out

A request to stop being contacted is recorded immediately and applies to all channels: voice, SMS and messaging. It applies permanently unless the customer asks otherwise.

Governing law

This policy is governed by the laws of Hong Kong, without prejudice to the rights available to customers under the law applicable to the client that collected their data.