Terms of Service

Last updated: 3 September 2026

Scope

These terms apply to the customer contact services provided by Enterprise Global Services Limited to business clients: order confirmation, delivery coordination, post-sale support and related quality control.

Agreement

Services begin after a written agreement is signed. The agreement sets out the scope of work, the contact scenarios, the countries and languages covered, service levels, prices and the term.

Client obligations

The client provides accurate order and contact data, confirms that it has a lawful basis to pass that data to us and to have its customers contacted, and approves the contact scenarios before launch.

Our obligations

We provide the services with reasonable skill and care, follow the approved scenarios, keep records of every contact and make them available to the client on request. We do not make claims about products beyond the information supplied by the client.

Data protection

Personal data is processed under a separate data processing agreement. We act on the client's documented instructions and apply appropriate technical and organisational measures to protect the data.

Confidentiality

Each party keeps the other party's commercial and technical information confidential and uses it only for the purpose of the agreement.

Fees and payment

Fees, billing period and payment terms are set out in the agreement. Invoices are payable within the period stated on the invoice.

Liability

Neither party is liable for indirect or consequential loss. Any other liability is limited as set out in the agreement.

Term and termination

Either party may terminate in accordance with the notice period in the agreement. On termination we return or delete the client's data as instructed.

Governing law

These terms are governed by the laws of Hong Kong.

Company details

Enterprise Global Services Limited
21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong
Business Registration No. 76589000-000-05-26-5
Phone: +852 69690142
Email: info@egs-limited.com